Hi ,can anyone help me, I got a mail regarding incorrect thumb impression

Hi ,can anyone help me, I got a mail regarding incorrect thumb impression, Im going to reupload it but wanted to know whether the thumb impression has to be horizontal or vertical, its mentioned horizontal but all the acceptable images shown by NBE are vertical.

So its vertical right? But how do I fit the thumb in 3.5 x 1.5cm box?

mine also is wrong bcos i uploaded horizontal impression ,not completely vertical , nearly vertical .

Same bro, Ive been uploading the same horizontal thumb impression for all exams,never was rejected, and they themselves had mentioned horizontal. Not sure what to do now.

the reason even i also uploaded ,wen it wasn’t rejected in previous ,by default most of us have uploaded the same ,my bad i just saw the instructions of image and noticed to my surprise it was wrong .

After submission they send u email and message .

Horizontal I had uploaded.